The domain name www.captignus.com (hereinafter referred to as the “Website”) is owned by CAPTIGNUS SYNDICATE LLP, a company incorporated under the Companies Act, 1956, having its office at:

6th Floor, Jomer Symphony,
Ponnurunni East, Ponnurunni,
Vyttila, Ernakulam,
Kerala – 682019, India.

For the purpose of this Privacy Policy, wherever the context so requires:

• “You” or “User” shall mean any natural or legal person, including online and offline clients.
• “We”, “Us”, and “Our” shall mean CAPTIGNUS SYNDICATE LLP.

We acknowledge and accept that the personal information you provide to us shall be maintained in strict confidence and used only in a manner that benefits our customers. We consider our relationship with you to be invaluable and strive to respect and safeguard your right to privacy.

We shall protect the personal information received from you with the same degree of care, but in no event less than a reasonable standard of care, to prevent its unauthorized use, disclosure, dissemination, or publication, just as we protect our own confidential information of a similar nature.

We use your personal information to improve our services and keep you informed about new products, services, or other information that may be of interest to you. The information collected from you shall be used only in the appropriate spirit and context for which it is intended.

Thank you for choosing to be a part of the CAPTIGNUS SYNDICATE LLP community. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns regarding this Privacy Policy, please contact us through our official support page:

Support: https://captignus.com/support/

This Privacy Policy applies to all information collected through our Website and/or any related services, sales, marketing activities, or events (collectively referred to in this Privacy Policy as the “Sites”).

Please read this Privacy Policy carefully, as it will help you make informed decisions regarding the sharing of your personal information with us.

Collecting Information

CAPTIGNUS SYNDICATE LLP may collect the following personal information for the purpose of providing its services:

• Name, gender, residential or correspondence address, telephone number, date of birth, marital status, email address, or other contact information.
• PAN, KYC status, signature, and photograph.
• Bank account details or other payment instrument details.
• Any other information required for providing our services.

We may also obtain information about you from other sources, including public databases and third parties.

Examples of such information include:

• Social media profile information obtained through social logins.
• Search results and links, including paid listings such as sponsored links.

Use of Customer Information / Statistical Information

We use the personal information collected through our Sites for a variety of business purposes described below. We process your personal information based on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or to comply with our legal obligations. The specific purposes for which we process your information are outlined below.

We use the information we collect or receive for the following purposes:

Account Creation and Login

To facilitate account creation and the login process with your consent. If you choose to link your account with a third-party account (such as your Google or Facebook account), we use the information you authorize us to collect from those third parties to facilitate account creation and login.

Administrative Information

To send you administrative information for business purposes, legal reasons, and/or contractual obligations. This may include product updates, service information, new features, and changes to our terms, conditions, or policies.

Order Management

To fulfill and manage your orders, payments, returns, and exchanges made through our Sites for contractual purposes.

Requesting Feedback

To request your feedback and contact you regarding your use of our Sites for business purposes and/or with your consent.

Website Protection

To protect our Sites for business purposes and legal reasons. This includes efforts to keep our Website safe and secure, such as fraud monitoring and prevention.

Enforcement of Policies

To enforce our Terms and Conditions, policies, and contractual obligations where applicable.

Legal Compliance

To respond to legal requests and prevent harm for legal reasons. If we receive a subpoena or any other legal request, we may inspect the information we hold in order to determine the appropriate response.

Business Improvement

For other business purposes, including:

• Data analysis.
• Identifying usage trends.
• Measuring the effectiveness of promotional campaigns.
• Evaluating and improving our Website, products, services, marketing activities, and overall customer experience.

Security and Safety of Information

We endeavor to safeguard and ensure the security and confidentiality of the information provided by you/client.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. While we make every reasonable effort to protect your personal information, the transmission of personal information to and from our Sites is at your own risk. You should access our services only within a secure environment.

Disclosure of Information

We only share and disclose your information under the following circumstances:

• We shall not be held liable for the disclosure of Client Information or Statistical Information in accordance with this Privacy Policy or under the terms of any other agreements entered into with you/client.
• We may disclose Statistical Information to any person without limitation, and you/client hereby provide irrevocable consent for such disclosure.
• We may disclose Client Information to any of our associates and affiliates without limitation, and you/client hereby provide your consent for such disclosure.
• We may disclose Client Information to third parties, without limitation, for the following purposes, and you/client hereby provide your irrevocable consent for the same:
  • To comply with legal requirements, legal processes, or regulatory directives/instructions.
  • To enforce the Terms and Conditions governing our products or services.
  • For fraud prevention purposes.
  • As otherwise permitted or required by applicable law.

We may also disclose Client Information to third parties for the following purposes, among others. Wherever reasonably possible, we shall make reasonable efforts to bind such third parties to obligations requiring them to maintain the confidentiality and security of the information and to use it only for the purpose for which it is disclosed. You/client hereby provide your irrevocable consent for such disclosure.

Such purposes include:

• Participation in any telecommunication or electronic clearing network.
• Credit rating by a credit rating agency.
• Advertising.
• Facilitating joint product promotion campaigns.
• Credit reporting, verification, and risk management with clearing houses, credit information bureaus, or similar organizations.
• Availing support services from third parties, such as collecting subscription fees, and notifying or contacting you regarding any issues with, or the expiration of, services availed by you.

Cookies Policy

To continually enhance your online experience, we use cookies that store your preferences and provide us with information about your browsing behavior, including the pages you visit, the amount of time you spend on our Website, and other related usage information.

This information helps us better understand customer interests and continuously improve our Website and services.

By accessing or using our Website, you/client acknowledge, accept, and expressly authorize us to place cookies on your computer or handheld/mobile device.

Retention of Information

We will retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law, including tax, accounting, or other legal obligations.

No purpose described in this Privacy Policy requires us to retain your personal information for longer than the period during which you maintain an account with us.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If this is not immediately possible—for example, because your personal information has been stored in backup archives—we will securely store and isolate the information from any further processing until deletion becomes possible.

Privacy Rights

If you would like to review, update, or terminate your account at any time, you may:

• Log in to your account settings and update your account information.
• Contact us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and personal information from our active databases. However, certain information may be retained in our records where necessary to:

• Prevent fraud.
• Troubleshoot problems.
• Assist with investigations.
• Enforce our Terms of Use.
• Comply with applicable legal or regulatory requirements.

Cookies and Similar Technologies

Most web browsers are configured to accept cookies by default. If you prefer, you may choose to modify your browser settings to remove cookies or reject cookies.

Please note that disabling or rejecting cookies may affect the availability or functionality of certain features and services offered through our Sites.

Opting Out of Emails

You may unsubscribe from our marketing or promotional emails at any time by clicking the Unsubscribe link included in our emails or by contacting us through the details provided below.

Once you unsubscribe, you will be removed from our marketing email list. However, we may continue to send you essential service-related communications that are necessary for the administration and use of your account.

You may also opt out by:

• Accessing your account settings and updating your communication preferences.
• Contacting us using the contact information provided below.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

While we will endeavor to notify you of any significant changes, we encourage you to review this Privacy Policy periodically whenever you visit our Website. The updated version will be indicated by a revised “Last Updated” date and will become effective immediately upon being made available on the Website.

By continuing to use our Website after any updates become effective, you acknowledge and accept the revised Privacy Policy.

Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact us through our official support page:

Support Page:
https://captignus.com/support/

Postal Address:

CAPTIGNUS SYNDICATE LLP
6th Floor, Jomer Symphony,
Ponnurunni East, Ponnurunni,
Vyttila, Ernakulam,
Kerala – 682019, India.